Terms of warranty

• The warranty is effective from the date of delivery.
• Before repair or replacement of your Haygain hay steamer under warranty, you must provide proof of purchase (such as your order confirmation email or copy invoice). Without proof of purchase, there will be a fee for the work required.
• If your Haygain Hay Steamer is faulty, it is usually repaired at an authorised service centre. All work is done by Haygain or an authorised representative.
• Where possible, a service hire steam generator may be provided while your steam generator is being repaired. There will be a fee for transportation.
• There will not be a fee for a warranty replacement of your steam generator. If a part for your Haygain Hay Steamer is no longer available, Haygain will replace it with a similar functional part.
• Any repair, replacement or exchange of your Haygain Hay Steamer under warranty does not extend the warranty period.

Exceptions to warranty

The warranty does not cover the following conditions:

• Normal wear and tear.
• Accidental damage.
• Removal of blockages.
• Use of parts or accessories that are not approved by Haygain.
• Repairs and installations by parties that are not approved by Haygain.
• Faults or damage caused by not maintaining the hay chest or steam generator as described in the Hay Steamer Manual.
• Faults or damage caused by negligent use or misuse, which includes but is not limited to the following conditions:
  • Using your Haygain Hay Steamer in a location that does not meet the conditions listed in the hay steamer user manual,
  • using dirty water in the steam generator,
  • allowing the steam generator to run out of water,
  • insufficiently descaling of the steam generator,
  • foreign objects in the steam generator or steam manifold,
  • running the steam generator without thoroughly defrosting all parts and/or if frozen water is present anywhere in the steam generator, hosing, chest, manifold or spikes.